Refund policy

30 Days Easy Free Returns

At https://yvorna.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

• Return Period: You can return items within 30 days of receiving your order.
  
  
• Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  
  
• Free Returns: We cover the return shipping costs, so you can return items at no extra charge.
  
  

How to Return an Item:

1. Contact Customer Service: Email us at info@yvorna.com to initiate your return. Please include your order number and reason for return.
   
   
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
   
   
3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
   
   
4. Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
   
   
5. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.
   
   

Refund Process:

• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  
  
• Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
  
  

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada

Phone: +1 (263) 384-4319

Email: info@yvorna.com

Customer Support Hours

Monday – Saturday: 9:30 AM – 7:00 PM
Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (Toronto)
Response Time: We respond within one business day