FAQ

1. How long does delivery take?

Orders are typically processed within 1 to 2 business days (Monday to Friday). Once shipped, delivery usually takes 5 to 7 business days. The estimated total delivery time is generally 6 to 9 business days.

For more details, please visit our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders delivered within Canada. Additional details can be found in our Shipping Policy.

3. Where are you located?

Yvorna is a Canadian company based at:
5 Place Hocquart, Laval, Quebec H7E 3N9, Canada

4. What payment methods do you accept?

We currently accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club

5. Can I cancel my order after placing it?

Yes, orders can be canceled within 24 hours of confirmation. Please contact us as soon as possible through our Contact Us page or by email.

6. What is your return policy?

We offer a simple return process, and returns are free for customers within Canada. Please refer to our Return & Refund Policy for full details.

7. When will I receive my refund?

Once your returned item has been received and reviewed, the refund will be issued to your original payment method. Depending on your bank, refunds are typically visible within 7 business days.

8. How can I contact customer service?

You can reach our support team through our Contact Us page or by email at info@yvorna.com.

9. Do you ship internationally?

At the moment, we only ship within Canada.

10. Do you have a physical store?

No, Yvorna currently operates as an online-only store.

11. Do you accept bulk orders?

Yes, we accept bulk orders for businesses and organizations. Please contact us for a personalized quote.

12. How do I exchange an item?

Exchanges are available within Canada. Please refer to our Return & Refund Policy for the full exchange procedure.

13. How can I track my order?

You can follow your shipment through our Order Tracking page.