Shipping Policy

Shipping Policy – Yvorna

Last Updated: March 14, 2026

At Yvorna, we are committed to providing a reliable, transparent, and efficient delivery experience across Canada. This shipping policy outlines how we process, ship, and deliver orders in compliance with Canadian and Quebec consumer protection regulations.

Shipping Areas

Yvorna currently ships exclusively within Canada, including all provinces and territories.
We do not offer international shipping at this time.

Shipping Fees

Free standard shipping applies to all Canadian orders.
Note: Yvorna currently does not charge or collect sales taxes at checkout. Prices shown are tax-free until tax registration becomes effective.

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (Toronto), Monday to Friday, are processed on the same business day. Orders placed after this cut-off time, or during weekends and public holidays, are processed on the next business day.

Processing (Handling) Time

Standard handling time: 1–2 business days
Orders are fulfilled Monday to Friday only
You will receive an email confirmation once your order has been processed

Transit Time

Average standard transit time: 5–7 business days
Shipments are dispatched Monday through Friday
Transit time begins once the carrier receives the parcel

Estimated Total Delivery Time

6–9 business days total (processing + transit)

Carriers Used

We ship through trusted Canadian carriers, including:

Canada Post
UPS
FedEx

The carrier used will depend on your shipping address and order weight.

Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number.
Tracking information may take up to 24 hours to become active after label creation.
You can also track your order directly through our Tracking Page.

Delivery Issues

Please contact us immediately if you experience any of the following:

Delivery delays beyond the estimated timeframe
Lost or missing packages
Damaged items upon delivery
Incorrect or inactive tracking information

We will work directly with the carrier to resolve the issue and may offer a replacement, reshipment, or refund as appropriate.

Customer Responsibilities

Customers must provide a complete and accurate shipping address at checkout.
Yvorna is not responsible for failed deliveries caused by incorrect, incomplete, or outdated address information.
Once the order is handed over to the carrier, responsibility for delivery passes to the carrier.

Contact Information

Business Name: Yvorna
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 (263) 384-4319
NEQ: 2281032609
Email: info@yvorna.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time, Toronto)
Closed on Sundays and public holidays

Response Time: We aim to respond within 24 to 48 hours.