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Privacy Policy – Yvorna

Last updated: October 18, 2025

This Privacy Policy explains how Yvorna (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on https://yvorna.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean the user of the Services.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act respecting the protection of personal information in the private sector (Loi 25).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we update, we will post the revised policy on the Site and update the “Last updated” date.

Information We Collect

1) Information You Provide to Us

  • Contact details: name, shipping address, billing address, phone number, email.

  • Order information: products purchased, delivery details, order notes.

  • Account information (if you create an account): username, password, security details.

  • Customer support: information you include in messages sent via the Site or email.

Providing certain information may be required to use specific features. If you choose not to provide it, some features may be unavailable.

2) Information Collected Automatically (“Usage Data”)

We automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies, such as: device and browser information, IP address, pages viewed, time spent, referring/exit pages, and interactions with the Site.

3) Information from Third Parties

We may receive information from service providers that support our Site and Services (e.g., Shopify for storefront hosting and order processing) and our payment processor (Shopify Payments) to securely process your payments and prevent fraud.

How We Use Personal Information

We use your information to:

  • Provide the Services and fulfill our contract with you: process payments, fulfill orders, arrange shipping, send transactional notifications (order/shipping/returns), manage accounts, and handle customer service.

  • Maintain safety and prevent fraud: detect, investigate, and act on suspicious or illegal activity; secure the Site and your account.

  • Improve the Services and communicate with you: respond to inquiries, troubleshoot, optimize user experience, and administer the Site.

  • Marketing (optional): send non-transactional communications if you consent or as permitted by law; you can opt out at any time (see “Your Choices”).

Payments – Shopify Payments Only

All card payments are processed via Shopify Payments. We do not accept PayPal or Stripe, and we do not store your full payment card details on our servers. Payment information is transmitted directly to Shopify Payments and handled in accordance with their security standards. We receive limited payment confirmations (e.g., tokenized IDs, authorization status) necessary to complete your order and prevent fraud.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Site (e.g., remember preferences, measure performance, prevent fraud).

  • Analytics/performance cookies: measure visits, pages viewed, and interactions (often with IP anonymization at tool level).

  • Functional/operational cookies: support core features like checkout and authentication.

  • Advertising cookies (if enabled): tailor offers and measure campaign performance.

You can manage cookies in your browser settings and via our consent banner on first visit. Blocking cookies may impact Site functionality. For details on Shopify’s cookies, see: https://www.shopify.com/legal/cookies.

How We Share Personal Information

We may share information with:

  • Service providers acting on our behalf (e.g., hosting, order and payment processing, cloud storage, analytics, customer support, shipping carriers).

  • Affiliates (where applicable) for legitimate business purposes.

  • Legal and compliance: to comply with applicable laws, lawful requests, and to protect our rights, users, and the Services.

  • Business transactions: in connection with a merger, acquisition, or other corporate transaction, subject to appropriate safeguards.

We do not use or disclose sensitive personal information to infer characteristics about you.

Security and Retention

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be transferred to, stored, or processed outside your province or country (including outside Canada). Where required, we use appropriate safeguards for cross-border transfers.

Your Rights and Choices (Canada & Québec)

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you;

  • Correct inaccurate or incomplete information;

  • Delete personal information in certain circumstances;

  • Withdraw consent where processing is based on consent (e.g., marketing);

  • Object to certain processing or request restriction of processing, where applicable;

  • Data portability, where available by law.

You can exercise these rights by contacting us (see “Contact Us”). We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Marketing communications: You can opt out at any time by using the unsubscribe link in our emails. We will continue to send transactional messages related to your orders or account.

Global Privacy Control (GPC): If supported in your location and browser, we will treat a valid GPC signal as a request to opt out of advertising cookies where applicable.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to request deletion.

Third-Party Websites and Links

Our Site may contain links to third-party websites. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security of those sites.

Taxes Notice (Transparency)

While this is primarily a privacy statement, we note for transparency that Yvorna does not currently charge or collect sales taxes at checkout. If our tax status changes, the checkout display and this notice will be updated accordingly.

Contact Us

Business Name: Yvorna
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 (263) 384-4319
NEQ: 2281032609
Email: info@yvorna.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time, Toronto)
Closed on Sundays and public holidays

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