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Billing Terms and Conditions – Yvorna

Last updated: September 21, 2025

Welcome to Yvorna.
These Billing Terms and Conditions explain how Yvorna (“we,” “our,” “us”) processes orders and payments. By placing an order on our website, you fully agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

All payments are processed in Canadian Dollars (CAD). Applicable Canadian taxes (GST/HST and QST where applicable) will be included in the final order total.

Billing Information

Accuracy of Information

You agree to provide accurate, complete, and up-to-date purchase and account details for all transactions made on our website.
It is your responsibility to promptly update your email address, billing details, and payment information to ensure proper order processing and effective communication with our customer support team.

Order Confirmation and Invoice

  • Order Confirmation: Once your order is placed, you will receive an email confirmation containing details of the items purchased, the selected shipping method, and your billing information. This confirmation serves as your official receipt.

  • Invoice: A digital invoice will be provided with your order, including a breakdown of purchased items, applicable taxes, shipping fees (if any), and discounts applied.

Payment Processing

  • Authorization: By submitting your payment details, you authorize us to charge the total amount to the selected payment method. All transactions are subject to security verification and fraud-prevention checks.

  • Failed Transactions: If your payment is declined or the transaction fails, you will be notified by email. You must provide an alternative payment method to complete your order.

Disputes and Chargebacks

  • Dispute Resolution: If you experience an issue with your order, please contact our customer service at info@yvorna.com. We will do our best to resolve the matter quickly and effectively.

  • Chargebacks: Any unjustified chargeback will be carefully reviewed. If determined to be abusive, you may be required to reimburse the disputed amount as well as any associated fees.

Legal Compliance

These Billing Terms and Conditions comply with the Consumer Protection Act of Quebec and other applicable Canadian consumer and tax laws.

Contact Information

  • Business Name: Yvorna

  • NEQ: 2281032609

  • Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada

  • Email: info@yvorna.com

  • Telephone: +1 (263) 384-4319

  • Contact Form: Contact Page

  • FAQ: FAQ Page

  • Customer Service Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time). Closed on Sundays and public holidays.